Privacy Policy

This Privacy Policy describes how Priva ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from privaindia.com (the "Site") or otherwise interact with our services (collectively, the "Services").

By accessing or using any part of our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by updating the "Effective Date" above and posting the revised policy on our Site.

2. Information We Collect

A. Information You Provide Directly

When you interact with our Services, we may collect the following personal information directly from you:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment and transaction details
• Account login details (username, password)
• Items added to your cart or wishlist
• Any information you include in customer service requests or reviews

B. Information We Collect Automatically

We may automatically collect certain information when you access or use our Site, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Site
• Interaction data (e.g., clicks, scrolls)

This data may be collected using cookies and similar tracking technologies. Disabling cookies may impact your experience with our Services.

C. Information from Third Parties

We may collect information from third parties, including:

• Our service providers (e.g., Shopify, payment processors)
• Marketing or advertising partners
• Shipping and logistics partners

3. How We Use Your Information

We use the collected personal information to:

• Process and fulfill orders
• Communicate with you about your orders or account
• Provide customer support
• Improve and optimize our Site and Services
• Send marketing and promotional materials (if you opt in)
• Prevent fraud, enforce our terms, and ensure security

4. Sharing Your Information

We may share your personal information with:

• Service Providers: For website hosting, payment processing, order fulfillment, analytics, and marketing.
• Business Partners: Including Shopify and logistics providers.
• Legal or Regulatory Authorities: When required by law or in response to legal processes.
• Corporate Transactions: In case of a merger, sale, or reorganization.

We do not sell your personal data.

5. User-Generated Content

You may be able to submit reviews or other content on our Site. Please note that such content is publicly accessible, and we are not responsible for the privacy of any personal information you choose to disclose in this way.

6. Children's Privacy

Our Services are not intended for children under the age of 13 (or the age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

7. Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and business requirements.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data processing
• Withdraw consent at any time (where applicable)
• Request a copy of your personal data in a portable format

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before responding to your request.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Phone: +91 91170 90099
Email: info@privaindia.com