Shipping policy

Shipping Policy

Thank you for shopping with Priva. We are committed to delivering your orders in a timely, safe, and efficient manner. Please read through our Shipping Policy to understand how we handle shipping and delivery.

1. Order Processing Time

All orders are processed within 4 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Methods

We offer multiple shipping options to suit your needs, including:

  • Standard Shipping
  • Express Shipping (where available)

Shipping options and timelines will be visible during the checkout process.

3. Shipping Partners

Priva partners with reliable and well-established shipping carriers to ensure that your orders are delivered promptly and securely.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to track your order in real-time via the carrier’s website.

5. Estimated Delivery Time

Delivery timelines depend on your location and the selected shipping method. While we strive to meet these timelines, unforeseen factors like weather conditions, logistical delays, or regional issues may occasionally cause delays.

6. Shipping Charges

Shipping costs are calculated based on the weight of your order, shipping method selected, and destination. The total shipping charges will be displayed at checkout before you complete your purchase.

7. Shipping Address Accuracy

Please ensure all shipping details are entered correctly. Priva is not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses provided by the customer.

8. Lost or Damaged Packages

If your order is lost in transit or arrives damaged:

  • Contact us immediately.
  • An unboxing video is mandatory for claims regarding damaged items.
    We will investigate the issue and offer a resolution as appropriate.

9. Return Shipping

If a product needs to be returned, the customer is generally responsible for the return shipping costs—unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

10. Contact Us

For any questions or concerns related to shipping, feel free to reach out:

We appreciate your trust in Priva and look forward to serving you again.